How Marketick Started
After building revenue operations systems for B2B companies across technology, professional services, and financial services, I kept seeing the same pattern: businesses would invest £20K, £50K, even £100K in CRM implementations, only to watch their teams ignore the system six months later.
The problem wasn't the technology. HubSpot, Salesforce, NetSuite—these are powerful platforms. The problem was how they were being implemented.
Most agencies treated CRM as a project with a start and end date. Set it up, hand over the keys, move on to the next client. But CRM isn't a project—it's a product that needs continuous improvement, user feedback, and ongoing optimisation. Without that, adoption fails. And when adoption fails, everything else falls apart: data quality drops, forecasts become unreliable, and leadership stops trusting the numbers.
I founded Marketick to change that approach. Instead of treating CRM as a one-off implementation, we treat it as a product. Instead of optimising for vanity metrics like MQL volume, we optimise for revenue outcomes like customer acquisition cost, pipeline velocity, and forecast accuracy. Instead of handing you a system and disappearing, we stay until it's running itself.
That difference—treating CRM as a product, measuring impact instead of activity, and ensuring adoption before moving on—is what makes Marketick different from typical agencies.